We were successful because Susan created an environment that was not constricted by the normal processes. Leasing brokers became team members and not hired outsiders, proposals were customized to each tenant, our team was accountable to each other, and to the client, the tenant and their broker. We met every week and it was fun. Susan’s perspective and understanding of the value systems of each one of the customer groups was key.
Susan’s background on the office development and asset management fronts helped her create a platform that grew quickly into other product types. Her energy is infectious creating a loyal following of satisfied clients and teammates. I have worked with many asset managers over the past 20 years and have strong feelings about what separates the good ones from the rest of the herd. Susan is very special in this regard.
Geoffrey M. Kieffer